Yellow Ribbon Fund Caregiver Support Solution
The Problem
MyAdvisor, a holistic wellness technology company powered by Three Wire Systems, LLC (Three Wire), united with the Yellow Ribbon Fund (YRF) to offer mental health and care coordination services to over 1,500 veteran caregivers, in all 50 states, that work with the YRF organization. By continuing an ongoing partnership throughout the global COVID-19 pandemic, MyAdvisor and YRF hoped to help alleviate the mental health burdens faced by veteran caregivers during this time. MyAdvisor was consulted first due to strong past performance within this scope of work and past partnership with the Yellow Ribbon Fund in supporting programs and services.
The MyAdvisor/ Three Wire Solution
Three Wire, with our MyAdvisor Division, designed the solution for the Yellow Ribbon Fund partnership by utilizing over a decade of combined knowledge working with individuals on mental health solutions throughout the nation. In order to correctly triage, assess, and navigate individuals to a behavioral health solution, our team accomplished several goals.
The MyAdvisor University created a crisis phone call protocol that is coupled with a behavioral health keyword identifier sheet which is distributed to all first touch care representatives to correctly identify behavioral health needs, 24/7/365.
Both the protocol and the telephonic technology, including cutting-edge AI capabilities, is recorded and monitored in our customizable Advisor Outcome Platform case management system. The Three Wire in-house system allows for added customer flexibility and sustainability. This intuitive case management system inputs data from the telephonic call and allows any MyAdvisor care representative to seamlessly connect to a caller’s account, locate that caller, and understand the history of interactions within minutes. It is also equipped with training manuals, internal care representative chat functions, and a vast library of resources to aid individuals using the service.
Three Wire provided tested and outcome-based statistical reporting to the client to monitor the progress of the program that is ongoing and flexible to the client’s needs.
Technology
Data center is secured with multi-factor, biometric access
256-bit encryption provided for media stream and data at rest
Provide a minimum of 384 kbs bandwidth
TESS Artificial Intelligence chat functionality
TSL 1.2 for in-transit encryption and HTTPS (HSTS)
Meets or exceeds all government standards, FIPS Compliant
A HIPAA Business Associate Agreement (BAA) is provided
Meets all HIPAA and HITECH guidelines
HIPAA trained staff
Hashed and salted passwords
Advisor Outcomes Customized Case Management Platform
American Association of Suicidology Certification
Bachelors, Masters, and Clinical Level Staff Members for 24/7/365 coverage
High-quality internet= high success probability
Results
Three Wire’s MyAdvisor Division not only provides the technology, care representatives, and expertise, but also significant value in terms of cost and delivery during this project.
“MyAdvisor offers services to over 1,500 Veteran Caregivers in all 50 states.”
“We at Yellow Ribbon Fund are grateful for this opportunity to offer mental health resources and access to care coordination to our veterans, their families, and caregivers.”
Published by: Kelsey Brett - Director, Marketing