QTC Tele-Mental Health Program

Background

Three Wire Systems, LLC contracts with QTC to credential and employ psychiatrists and psychologists administering medical tele-mental health and DBQ examinations through the VA related to PTSD, low acuity mental disorders, and eating disorders. The program runs across the United States and offers portability to psychiatrists to work in all states. The goals of the program are to contract a minimum of 5 licensed psychiatrists to run the program, ensure security of credentialing documents, and manage billing. The scope of this project will be 10 years to provide service in 50 states via tele-mental health.

The Three Wire Solution

Three Wire designed our solution to be in line with the VA’s “Anywhere to Anywhere” model. With two 24/7/365 contact centers the MyAdvisor Division of Three Wire could establish a mental health workflow, provide extensive training through our MyAdvisor/VetAdvisor University, utilize national licensure and credentialing experience, and create comprehensive mental health results relying on over 12 years of experience and over 5 million care sessions working with the VA.

By using over 50 Standard Operation Procedure histories for managing virtual/distance behavioral health service delivery including but not limited to client suitability, suicide/homicide risk assessment; crisis call/emergency and transfer/mandated reporting, MyAdvisor’s two ADA and OSHA compliant centers allowed for rapid/low-cost implementation.

Technology

  • Data center is secured with multi-factor, biometric access

  • 256 bit encryption provided for media stream and data at rest

  • Provide a minimum of 384 kbs bandwidth

  • Dual camera use on equipment

  • TSL 1.2 for in-transit  encryption and HTTPS (HSTS)

  • Meets or exceeds all VA standards, FIPS Compliant

  • A HIPAA Business Associate Agreement (BAA) is provided

  • Meets all HIPAA and HITECH guidelines

  • HIPAA trained staff

  • Hashed and salted passwords

  • American Association of Suicidology Certification

  • National Association for Rural Mental Health Executive

  • Veterans Crisis Line Memorandum of Agreement

  • High-quality internet= high success probability 

Results 

Three Wire not only provides QTC providers and expertise, but also significant value in terms of cost and delivery during this project.

 
QTC Tele-Mental Health Program

Published by: Kelsey Brett - Director, Marketing

 
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