“The decisions you make this year will dictate your budget for the next 5 years or more. Plan for a high-value lifecycle.”
We deliver the uptime and compliance needed by the most demanding missions, while achieving unprecedented simplicity, scale and savings.
PROBLEMS FACED BY IT
Renewal Date Misalignment
Contracting Chaos
Budget Ambiguity
Lack of Rule/Regulation Adherence
Coverage Uncertainty
Support for Legacy Devices (EOL/EOS)
AREAS OF EXPERTISE
OEM Maintenance
Three Wire Maintenance Solutions
Resident Experts
Warranty Maintenance Portal
OEM MAINTENANCE
Three Wire has OEM partnerships with the key vendors you likely have in your datacenter. We can work with you to manage those warranty renewals and ensure you stay covered and get the best price.
Do you have thousands of systems and hundreds of contracts to renew every year? Let us help you bring order to chaos and put you in a position to get the coverage you need and the pricing you deserve.
You have made significant investments in IT infrastructure. Our experts understand the full IT lifecycle and can help you get the best value at every stage.
THREE WIRE MAINTENANCE SOLUTIONS
Three Wire offers solutions that go beyond standard support, and can customize these to your specific requirements. Our extensive experience providing support to large Federal and commercial customers allows us to tailor support to your mission or business, which means you get exactly what you need, and don't pay for things you don't.
Do you need OEM support but want a tailored first-call experience? What about a single 800 number to call for your entire environment? Whether you want a hybrid solution or a fully Three Wire delivered support model, our flexible approach allows you the freedom to manage your maintenance the way you want.
RESIDENT PROGRAM
Sometimes calling or emailing for support is not enough. You need a Resident who understands your specific IT infrastructure, and who has the business acumen and technical skills to get you what you need, when you need it.
Our Resident program can provide you with deep level technical expertise, consultative IT business analysis and advice, OEM warranty experience management, or all of the above. Our focus is on Customer Success, but not just on one piece of your environment or "one logo," but your entire IT infrastructure.
WARRANTY MAINTENANCE PORTAL
Our ServiceNow-based portal is FedRAMP compliant and can help you aggregate all your IT assets into one view. We give you regular reporting on what assets have what coverage, what is expiring, and help you plan for upcoming renewals.
If you already use ServiceNow for IT Service Management and IT Asset Management, our experts can help you with configuration and reporting so that you get a holistic view of not only your assets and their upcoming warranty expiration, but also incident history. With this integrated view, you can see which assets are costing you more money to maintain. This in turn can inform business decisions such as whether to renew a warranty or replace the equipment.
MANAGED MAINTENANCE SERVICES (MMS)
END-TO-END MAINTENANCE MANAGEMENT FOR YOUR IT ESTATE.
It's hard enough for IT Asset Managers to keep track of all the systems they're responsible for. Managers of most large IT environments experience problems managing renewals and budgeting for maintenance, made difficult by a procurement process that gives them responsibility for systems coming from a variety of programs and arriving at different times during the year.
Three Wire helps overcome these issues through our methodical MMS approach, solving the challenges of O&M contracting in the way Federal Customers and large Commercial organizations require.
Using our purpose-built portal, and processes designed by seasoned industry experts, our MMS service lets you gain valuable insights that allow you to save money while simplifying your Operations and Maintenance (O&M).
Three Wire brings the industry expertise, OEM relationships, and in-house technology to manage O&M for our customers. Put our extensive years of experience and Federally-focused dedication to work for you!
CONTRACT VEHICLES
RESOURCES
ServiceNow ITSM Practice Datasheet - Our focus is on preventing Incidents, rather than handling them. We use self-service and automation across ITSM to make customers happier AND reduce the work of IT.
IT Service Management Assessment - Our objective is to assess IT management practices against a good practice reference set of processes (ITIL). Get your assessment today!
ServiceNow ITSM Practice Overview - Transform your IT experiences. We partner with enterprises to deliver the best customer service solutions.
Provisioning as a Service Overview - A solution that allows customers to construct a program for acquiring, managing and maintaining hardware, and have that hardware delivered in a provisioned state to its end destination.
Managed Maintenance Services Datasheet - Download our PDF datasheet to learn how we can help you with your IT lifecycle needs.